Privacy Policy

Last updated: 1 July 2026

This Privacy Policy applies to MZW Business Technology Store, an online store operated by MZW PTY LIMITED.

ABN: 98 569 864 960

MZW Business Technology Store operates the website and online store at shop.aistrategy.au.

We sell business-grade technology products online only. We do not operate a public retail shopfront, showroom or customer pickup location.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit our website, use our online store, place an order, contact us, request support, submit a business quote enquiry or otherwise interact with us.

Contact Details

For privacy questions, access or correction requests, complaints, or questions about how we handle personal information, please contact us:

General support: support@mzw.com.au
Business quotes and procurement enquiries: quotes@mzw.com.au
Phone: +61 2 5746 5653 Caira, our 24/7 AI assistant
Website: https://mzw.com.au

If your request relates to an order, please include your order number so we can identify the relevant transaction.

Personal Information We Collect

Depending on how you interact with us, we may collect personal information such as:

• name

• business or organisation name

• job title or role, where provided

• billing address

• delivery address

• email address

• phone number

• order details

• payment and transaction information

• products viewed, added to cart or purchased

• account details, where customer accounts are used

• business quote or procurement enquiry details

• communications with us

• support, warranty or return request information

• device, browser, IP address, usage and website activity information

• delivery, freight, carrier or tracking information

For business, procurement, education, MSP, bulk or multi-unit enquiries, we may also collect information such as:

• product requirements

• quantity required

• laptop model or device details

• monitor or workstation setup

• delivery location

• required timing

• procurement notes

• purchase order or invoice requirements

• compatibility or suitability information provided by you

How We Collect Personal Information

We may collect personal information:

• directly from you when you place an order, create an account, contact us, submit a form or request a quote

• through Shopify and related ecommerce functions used to operate the online store

• through payment, checkout, shipping, fraud prevention, analytics, marketing, support and fulfilment providers

• automatically through cookies, pixels, analytics tools and similar technologies

• from carriers, suppliers, distributors or service providers involved in fulfilling, supporting or reviewing an order

• from your communications with us, including email, forms, phone calls or support requests

Why We Collect and Use Personal Information

We collect and use personal information to:

• operate the online store

• process orders and payments

• arrange shipping, delivery and fulfilment

• provide customer support

• respond to business quote and procurement enquiries

• review product availability, suitability or compatibility

• manage returns, refunds, warranty claims and delivery issues

• communicate with you about orders, enquiries, support requests and store updates

• prevent fraud, payment misuse and unauthorised transactions

• maintain website security and store performance

• personalise or improve the shopping experience

• send marketing communications where permitted

• comply with legal, accounting, tax, regulatory and recordkeeping obligations

• enforce our terms, policies and rights

Payments

Payment information may be processed by Shopify, Shopify Payments, payment gateways, banks, card networks or other payment service providers.

We do not intentionally store full payment card details on our own systems. Payment processing is handled through Shopify and authorised payment service providers.

Payment providers may collect and process payment-related information according to their own terms and privacy policies.

Shopify and Store Technology Providers

MZW Business Technology Store uses Shopify to operate the online store, checkout, customer accounts, order processing, payment-related workflows, store analytics and related ecommerce functions.

When you use our online store, Shopify and related service providers may process personal information such as your name, email address, phone number, delivery address, billing details, order information, device information, activity data and approximate location information where required to provide the store, checkout, fraud prevention, order management, payment, delivery and support functions.

Shopify may process information in countries outside Australia. Shopify may also use information collected through Shopify-powered stores to provide and improve Shopify services, security, analytics, fraud prevention and ecommerce features.

You can learn more about Shopify’s handling of personal information by reviewing Shopify’s consumer privacy information and privacy portal.

Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary for the operation of the store, fulfilment of orders, support of customers or compliance with legal obligations.

This may include disclosure to:

• Shopify

• payment processors and payment gateways

• shipping carriers and freight providers

• suppliers, distributors and manufacturers

• warranty, return and repair providers

• IT, hosting, security and analytics providers

• customer support and communication providers

• marketing and advertising service providers

• professional advisers, including accountants, auditors, insurers or legal advisers

• government, regulatory, law enforcement or dispute-resolution bodies where required or permitted by law

For business, education, MSP, procurement, bulk or multi-unit orders, we may need to share relevant order and delivery information with suppliers, distributors, manufacturers or freight providers to confirm stock, availability, delivery method, compatibility support or fulfilment requirements.

Marketing Communications

We may use your contact details to send marketing, product, store or promotional communications where permitted by law or where you have agreed to receive them.

You can unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

Even if you unsubscribe from marketing communications, we may still send non-marketing communications, such as order confirmations, shipping updates, support responses, warranty updates, policy notices or legally required communications.

Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools and similar technologies to:

• operate the store

• remember cart and checkout information

• support account and security functions

• analyse website usage

• improve store performance

• support advertising or marketing activity

• detect fraud or suspicious activity

You may be able to manage cookies through your browser settings. Blocking cookies may affect store functionality, checkout, account access or website performance.

Business Quote and Procurement Enquiries

If you submit a business quote, procurement or multi-unit order enquiry, we may use the information provided to:

• review product requirements

• assess availability

• prepare a quote or response

• check freight or delivery requirements

• assess compatibility or suitability information

• communicate with suppliers, distributors or manufacturers where required

• follow up with you about the enquiry

Please do not provide confidential, sensitive or unnecessary information unless it is required for us to respond to your enquiry.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no website, email system, payment system or online service can be guaranteed to be completely secure.

Please avoid sending highly sensitive information through unsecured channels. If you believe your information has been sent to us in error or may have been compromised, please contact us promptly.

Retention of Personal Information

We retain personal information for as long as reasonably required for the purpose for which it was collected, including to:

• process and manage orders

• provide support

• manage returns, refunds and warranty issues

• respond to enquiries

• meet legal, tax, accounting and recordkeeping obligations

• resolve disputes

• enforce agreements and policies

• maintain store security and fraud prevention records

When information is no longer required, we may delete, de-identify or securely archive it where appropriate.

Access and Correction

You may contact us to request access to personal information we hold about you or to request correction of inaccurate, incomplete or outdated personal information.

We may need to verify your identity before responding to an access or correction request.

There may be circumstances where we are not required or permitted to provide access or make a correction, including where a legal exception applies.

Complaints

If you have a complaint about how we handle personal information, please contact us using the details in this policy.

Please include enough information for us to understand and review your complaint.

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

Overseas Disclosure

Some of our service providers, including Shopify and other technology, analytics, payment, shipping, support or marketing providers, may process or store personal information outside Australia.

The countries where information may be processed can vary depending on the provider, systems used and services required.

Where we use third-party service providers, we rely on their published privacy, security and data-handling practices, contractual arrangements and applicable legal safeguards.

Children

Our online store is intended for business and general consumer use and is not directed at children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review the matter.

Third-Party Websites and Links

Our website may include links to third-party websites, manufacturer pages, supplier information, payment providers, shipping providers or other online platforms.

We are not responsible for the privacy practices, security or content of third-party websites. You should review the privacy policy and terms of any third-party website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our store, technology providers, legal requirements, business practices or privacy handling procedures.

The updated version will be published on our website with the revised “Last updated” date.

Contacting Us About Privacy

For privacy questions, access or correction requests, complaints, or questions about how we handle personal information, contact us:

General support: support@mzw.com.au
Business quotes and procurement enquiries: quotes@mzw.com.au
Phone: +61 2 5746 5653 Caira, our 24/7 AI assistant
Website: https://mzw.com.au

Please include enough information for us to identify your enquiry and respond appropriately. If your request relates to an order, please include your order number.